The Great-West Life Assurance CompanyThe Great-West Life Assurance Company
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GroupNet for Plan Members

Sign in to GroupNet for Plan Members

Forgot password or email address?

Register for GroupNet for Plan Members

Submit claims. Get your benefits info. The new GroupNet makes it easier and faster than ever from any device.

Registering is simple and only takes a few minutes.

Start registration

GroupNet help

Need help accessing your benefits information? Registering and signing in to GroupNet only takes a few minutes – we can help.

How do I register for the new GroupNet?

Watch a 45-second video that shows you how!

Registering and signing in only take a few minutes. Here’s how it works:

  1. Go to the GroupNet registration page.
  2. Provide an email address. This will be your username when you sign-in to GroupNet. You need to have access to the inbox of the email address you choose.
  3. Create a password. Carefully follow the password requirements on the screen.
  4. Verify your email address. Select the link in the email we send you. Don’t wait too long! The link expires in 72 hours. When you select the link, we’ll take you to the sign-in screen for GroupNet.
  5. Sign in to GroupNet with the email address you provided and the password you created.
  6. Verify your identity. You’ll need your plan number and member ID. You can find these on your benefits card.
  7. Confirm profile info like your mailing address, banking and notification details.

What information do I need to register?

You’ll need your plan number and member ID. Both can be found on your benefits card.

I'm having trouble creating a password.

Our password checker can help with that. Enter your password and then press the tab key. If your password doesn’t meet the requirements, the password checker will show you what you’re missing.

Keep trying until you meet all the requirements. You’ll see “Great job” when your password is good.

Password tips

  • Make sure your password includes at least one of these special characters. No other special characters are allowed. !exclamation point # $ % -dash _underscore = + < >
  • Don’t forget what your new password is because you’ll need it to sign in. If you unsuccessfully attempt to sign in too many times, we’ll lock your account for your security. You’ll need to call us to unlock it.

I get a message saying I need to verify my email address.

Go to the inbox of the email address you provided when you registered. Look for an email sent from Great-West Life with the subject line Verify email address for GroupNet for Plan Members. Can’t find it? Check your spam folder.

I'm having trouble signing in to access my benefits.

When signing in to GroupNet, make sure the caps lock and num lock keys on your keyboard are off. If your browser has auto-filled your email address, check that it’s the one that you provided when you registered for GroupNet.

I tried signing in with the same username and password I previously used on GroupNet.

Your username and password from the old GroupNet site won’t work. You need to register for the new site and sign in with the email address and new password you created.

I forgot my password. What can I do?

On the sign-in page, select Forgot password. Follow the instructions to reset your password.

How do I change the email address I use to sign in to GroupNet?

  1. Sign in to GroupNet and select Profile
  2. Under Security, select Change sign-in email address.
  3. Enter your new sign-in email address and current password. We’ll sign you out send a verification email to your new email address.
  4. Verify your new email address.

You’ll now be able to sign in to GroupNet with your new email address.

Is there a GroupNet Mobile app?

Yes, with GroupNet Mobile you can submit claims, check coverage, view your benefits card and more – all on the go.

Get it on Google Play
Get it on the App Store

I still need help. Who can I talk to?

Call us at 1-800-957-9777.
The Great-West Life Assurance CompanyThe Great-West Life Assurance Company

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FR

Great-West Life GroupNet for Plan Members Access Agreement

To complete the registration process you must read and agree to the following terms and conditions.

The online information and services available to you via ("GroupNet for Plan Members") are governed by this Great-West Life GroupNet for Plan Members Access Agreement (the "Agreement"). Please read the terms and conditions carefully, as by registering for GroupNet for Plan Members, you will be deemed to have agreed to them. The terms and conditions of this Agreement are subject to change without notice to you, so we recommend that you review it regularly. If you do not agree with the terms and conditions set forth in this Agreement, do not register for GroupNet for Plan Members.

By registering for GroupNet for Plan Members, you are also confirming that the information that you have entered to confirm your identity in the registration process belongs exclusively to you and that you are registering only your own account.

Access and use of Great-West Life GroupNet for Plan Members

  • Great-West Life authorizes you to access and utilize GroupNet for Plan Members solely for the purpose of transacting business with Great-West Life. In order to register, you must have reached the minimum prescribed age in the jurisdiction in which you reside. Great-West Life reserves the right to suspend or terminate any services provided under GroupNet for Plan Members if you violate any of the terms or conditions of this Agreement.
  • Any information or transaction accessed, transmitted or performed through GroupNet for Plan Members which is related to any third-party product or service shall be subject to any terms, conditions or restrictions applicable to such product or service.

Use of email address and password

  • Upon registration, you will select an email address and password which shall constitute your electronic signature ("Electronic Signature") when you use GroupNet for Plan Members. You acknowledge and agree that your Electronic Signature is the legal equivalent to your written, signed instructions and you authorize Great-West Life, any of its affiliates, or any other third-party as applicable, to execute any instructions which are provided pursuant to your Electronic Signature.
  • You agree to take appropriate security measures to protect the confidentiality of your Electronic Signature, including those listed below in the “Your responsibility” section of this Agreement, and to prevent any misuse of your information. You agree to notify Great-West Life immediately if the confidentiality of your email address or password has been compromised or if there has been unauthorized use of your Electronic Signature.
  • You agree that the web pages you access shall constitute written documents. This means when you follow online instructions and click or otherwise electronically activate "accept", "register", "submit", "continue", "ok" or any other similar buttons on such pages, except as otherwise specifically indicated, these carry the same legal effect as if you had signed and delivered hard copy versions of the documents to Great-West Life.
  • Great-West shall not be required to verify the actual identity or authority of any user of your Electronic Signature. You agree to be liable and hold Great-West Life harmless for any loss caused as a result of or in connection with: (i) any authorized use of your Electronic Signature, and (ii) any unauthorized use of your Electronic Signature that results from your failure to protect the confidentiality of your Electronic Signature, including but not limited to any transaction performed, or information obtained through such use.

Availability

  • GroupNet for Plan Members, in whole or in part, may periodically be unavailable to you in order to allow for maintenance or updates, or due to other causes, including causes beyond the control of Great-West Life. Further, any or all of the GroupNet for Plan Members services may change at any time, with or without notice to you.

Your responsibility

You have an important role to play in ensuring your login information is kept safe.

  • Your password must be kept confidential; do not share it with anyone and take precautions that no one can see your login information when logging on.
  • Do not create a password that would be obvious or easy to guess (e.g., '12345' or 'password').
  • Memorize your password. If you must record it on paper, keep it in a safe location and do not store your email address and password together.
  • Change your password from time to time.
  • Do not leave your computer or other electronic device unattended when you are logged on. Always sign off if you are going to be away from your computer or other electronic device, even for short periods of time.
  • Email is not encrypted; therefore it is not recommended that you send any personal or confidential information to Great-West Life or any third party by email (e.g. password).

Records

  • All transaction records for GroupNet for Plan Members transactions are subject to verification and acceptance by Great-West Life. Such records, whether electronic or otherwise shall be conclusive and binding on you for all purposes in the absence of clear proof that the records of Great-West Life are incomplete or incorrect.

Cancellation of GroupNet for Plan Members

  • You may cancel your access to GroupNet for Plan Members at any time by providing Great-West Life at least thirty (30) days’ prior written notice.
  • Great-West Life may cancel any or all of the services provided by, or your access to, GroupNet for Plan Members at any time without notice to you. Great-West Life shall not be liable for any loss, damage or inconvenience that may result from cancellation.

GroupNet for Plan Members terms of use

  • The terms and conditions in the Legal, Copyright and Trademark Information, Privacy Policy, and Internet Security Statement shall be deemed to be incorporated in this Agreement and shall form an integral part of this Agreement for all intents and purposes.

General

  • This Agreement shall be governed by the laws of the Province of Manitoba and the laws of Canada applicable therein and you agree to attorn to the jurisdiction of the Province of Manitoba.
  • If there is any inconsistency or conflict between the terms and conditions of this Agreement and those of any predecessor agreement relating to any access method offered by Great-West Life, this Agreement will prevail.
  • This Agreement is binding on you, your heirs, executors, administrators, legal representatives, successors and assigns.
  • If any provision of this Agreement is determined to be invalid or unenforceable, in whole or in part, such invalidity or unenforceability attaches only to such term or condition and all other terms and conditions shall continue in full force and effect.

Québec Only

  • You requested that this Agreement and any related documents be in English. Vous reconnaissez avoir exigé que cette convention et les documents s'y rattachant soient en anglais.

Where to find your plan number and member ID

Look for them on your benefits card. Don’t have a card yet? Contact your plan administrator.

Benefits card

Benefits card. Described under heading Find your plan number and member ID on your benefits card.

Find your plan number and member ID on your benefits card

Your plan number is a 6-digit number. Your member ID, which is also called your ID number, can be up to 10 characters. They are both located on the front of your benefits card.

Content of a sample benefits card

  • The Great-West Life Assurance Company
  • Prescription drugs and Travel Assistance
  • Customer service: 1-800-957-9777
  • www.greatwestlife.com
  • Carrier number: 11
  • Plan number: 123456
  • Member ID: 0000567890
  • Issue number: 01
  • Granger Robert
  • Travel Assistance ID: 870
  • assure

We’re here to help

Need help registering or signing in to GroupNet for Plan Members?

Call us at 1-800-957-9777.

Note: This number is dedicated solely to providing help with registering for or signing in to GroupNet for Plan Members.